Vaccination documentation:
To ensure the health and safety of all our guests, pet owners are required to provide documentation verifying that their pets are up to date on applicable vaccinations.
This includes vaccination certificates against common diseases, such as rabies.
Documentation must be presented at check-in.
Behavior and responsibility:
Pet owners are responsible for the behavior of their pets at all times.
- Pets must be under control, adequate supervision and are NOT allowed in the common areas (restaurant, gardens, pools, hallways), upon arrival you must transport your pet on a leash in your arms or in a carrier box to your room. At no time can it be loose.
- Any damage caused by pets will be the sole responsibility of their owners. The rules and regulations established by the hotel must be followed at all times. A voucher must be left open for 48 hours, as a guarantee for payment of any damage.
- The guest must place the "pet inside" precautionary lock to indicate to the service staff the presence of their pet in the room and the room will not be accessible for cleaning if the pet owner is not present.
- It is prohibited to groom the pet in the room.